Who should I contact about privacy concerns?

Use live chat during 09:00 to 01:00 WIB for quick routing, email privacy@ufabro.bond for written requests, or send WhatsApp support a privacy keyword so we place it in the right queue.

Reference

Privacy Policy for Your ufabro Account

VIP Baccarat, Dragon Hatch, and Valorant sit behind one account, so our Privacy Policy explains what data we collect when you browse the lobby, pay through DANA, OVO…

Account dataDANA and OVOGoPay and QRISCookie controls

Browse Lobby Read FAQ

Indonesia Wallet Data and Policy Scope

ufabro Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the data connected to your account journey: registration details, sign-in records, wallet references, device signals, cookie choices, and messages you send us. If you sign in from Jakarta on a phone and later open VIP Baccarat from another device, we may record

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both sessions to protect your account and respond to access questions. DANA, OVO, GoPay, and QRIS flows create transaction IDs, timestamps, and status updates; those records help us match payments without asking for your wallet PIN. We also explain how long we keep records, when we
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share them with service vendors, and how you can ask for correction, access, or deletion where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Contact Us About Privacy Requests

Privacy requests need a clear path, so we keep them separate from general lobby help. Start with the channel that matches your need: live chat for urgent account-access questions, email for written…

Live chat Use live chat from 09:00 to 01:00 WIB when you need quick help with privacy settings, cookie choices, or a login alert. We may ask your account ID before discussing any record.

Email desk Send written privacy requests to [email protected] with your registered email, account ID, and the action you want. We reply with the next verification step and keep the email trail for audit use.

WhatsApp routing Message WhatsApp support during the same 09:00 to 01:00 WIB window and type privacy request first. We route you to the right desk before any account data is discussed.

ACCOUNT CARE

How We Protect Your Account Data

We handle privacy through practical account controls, not vague promises. Your sign-up data, wallet records, device logs, and support messages each have a purpose and a retention reason.

Data we collect

We collect account details you provide, login records, device type, IP range, and lobby activity tied to titles such as VIP Baccarat or Dragon Hatch. This helps us secure access and answer privacy requests.

Payment records

When you use DANA, OVO, GoPay, or QRIS, we keep transaction references, timestamps, and status messages. We do not store your wallet PIN, and support will not ask for it.

Cookie choices

Cookies help keep your session active and remember language choices. You can clear them through your browser site data panel, then sign in again and adjust consent from the privacy prompt.

Device security

From Account > Security, you can check recent sign-ins, change your password, and remove a device you do not recognise. We log those actions so account changes can be traced.

Retention timing

We keep privacy records only as long as needed for account service, dispute handling, fraud checks, and legal duties. When a record is no longer required, we remove or anonymise it.

Change requests

Ask us to correct contact details, update identity records, or check data access by emailing [email protected]. We verify ownership first so another person cannot change your account without consent.

Privacy Policy Questions Before You Join

Before you open an account, you should know how our Privacy Policy affects sign-up, payment checks, cookies, device changes, and support contact. These answers focus on the records we handle and the choices you can make. If your question involves access, deletion, or a wallet record, contact us with your account ID so we can verify ownership first.

It covers data you give during account creation, wallet records from DANA, OVO, GoPay, and QRIS, device details, cookies, login logs, and messages sent to support. We use it to run your account and protect access.

No. We keep payment references, status messages, and timestamps needed to match wallet activity, but we do not store your wallet PIN. Our support team will not ask you to share that PIN.

You can update contact data in Profile > Personal Details and change login protection in Account > Security. If a field is locked after verification, email [email protected] and we will check ownership first.

Yes, you can ask us to delete or anonymise eligible records. Some wallet, fraud-prevention, and dispute records may need to stay for legal duties, and access depends on local law where permitted.

Cookies keep your session active, remember language choices, and help detect repeated login failures. You can clear browser site data anytime, but you may need to sign in again and reselect privacy choices.

A new phone may trigger extra checks, such as email confirmation or a password reset request. We record the device change and may pause sensitive account edits until ownership is confirmed.

Use live chat during 09:00 to 01:00 WIB for quick routing, email [email protected] for written requests, or send WhatsApp support a privacy keyword so we place it in the right queue.

Privacy Policy for Your ufabro Account

Contact Us About Privacy Requests

How We Protect Your Account Data

Data we collect

Payment records

Cookie choices

Device security

Retention timing

Change requests

Privacy Policy Questions Before You Join

01 What personal data does this Privacy Policy cover?

02 Do you store my DANA, OVO, GoPay, or QRIS PIN?

03 How can I change my privacy details?

04 Can I ask you to delete my data?

05 Why do cookies appear when I open the lobby?

06 What happens when I use a new phone?

07 Who should I contact about privacy concerns?

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